Returns & Exchanges Policy

If you are not fully satisfied, we offer a 30-day money back guarantee and 60-day exchange credit. Products must accompanied by their original components and an original receipt/packing slip. Credit card and PayPal returns take 3-7 business days from the date of receiving returned product. All returns are subject to a 15% restocking fee for any merchandise not returned in its original condition and packaging.

Returns In Store:

You’re welcome to return online store purchases to Union Square Laser Dermatology or Park View Laser Dermatology. This will ensure quicker return processing.

Returns via Mail:

Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:

Attn: Returns

Union Square Laser Dermatology

19 Union Square West, Floor 5

New York, NY 10003

You are responsible for return S&H costs. Our policy requires that you notify us of your return at shopify@unionderm.com and use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail). Please hold onto your tracking number until your refund has been fully processed. We are not responsible for any lost or damaged packages.

* We are required by law to dispose of any opened or used products. Our policy does not permit the resale of used, damaged or expired products.

* No returns can be accepted for prescription items.
* We reserve the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
* Items purchased from other retailers, dealers or resellers and not directly from Union Square Laser Dermatology are not eligible for return, refund or exchange.