Shipping Policy

Shipping Costs and Delivery Schedules

Below are the shipping method options and costs. All orders will ship in 5-8 business days or less. Please refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.

* Free Shipping is not a guaranteed service.

* Delivery to U.S. only. Excludes weekends and holidays. In-stock items only. Dangerous goods cannot ship via 2-Day or Overnight (this includes most aerosol sunscreens).

Shipping Restrictions

Refused Packages

A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout and will be subtracted from any refund or store credit.

Processing Time

All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Tuesday.

Domestic Delivery Time - Standard Shipping

Orders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. All delivery times are estimates. Please note free shipping does not include weekends and holidays. The total time needed to deliver your package may be longer. Union Square Laser Dermatology is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

2-Day Shipping

For 2nd Day shipping services, please call customer service at 212.366.5400 and place your order with us over the phone. You will be given a custom S&H charge based on your location within the United States.

United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS.

DOT restricted

DOT restricted including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation.

Out of Stock

If an item in your order is out of stock, we will notify you via e-mail within two business days. Please make sure to add us to your address book so that you may receive a confirmation email (shopify@unionderm.com).

Holidays

In accordance with U.S. federal holidays, our storefront will be closed on the following holidays:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Black Friday
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day